Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can not offer you a refund or exchange.
We are always trying the best to offer the best quality and fastest shipping. But we understand occasionally, you may need to exchange or return some dress. Our company offers the most reasonable return & refund policy, just hope to support your business and maintain a good cooperation relationship with all of our customers.
Do not send your items back to the manufacturer or the sender address on the package you received.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a return or refund.
The customer is responsible for entering the complete and correct shipping address. If an incorrect or incomplete shipping address is provided during checkout the order is not eligible for a refund.
Any item that is returned more than 14 days after delivery will not be eligible for a refund.
Shipping charges are not refundable.
Holiday/Themed Items
Items that are holiday themed (e.g. Christmas, Thanksgiving), but did not arrive before the holiday, are entitled to store credit of the amount paid for the item(s).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved for refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 7 working days for this payment to appear in your account.
Late or missing refunds
If you haven’t received a refund within above timeframe, please first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hazelandbo.com.
Exchanges
On the unfortunate event that you need to exchange an item please send us an email at support@hazelandbo.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
1.If any product with quality or damage problem, we accept your return or exchange. Because of too low wholesale price, we can’t afford return or exchanging shipping charge; and the shipping charge of your order is not refundable under any condition.
2.Please confirm your parameters of BWH and select size carefully; any extra charge of exchange for size problem is paid by customers. If you want to return the dress not fit, we need to charge 15% restocking fee as well as the return of non-quality problem.
3.Any product should be in original condition before return, or we will not accept the parcel returned.
4.Quality problem includes broken-hole, UN-sew, damage segment.
5.Non quality problem includes kink mark, press mark, wrong size selected.
6.Most of our bandage dresses are mini dress, the length is above knee, and it’s basic design concept to show out lady’s sexy feel. No dress is return or exchange for too short reason.
7.We can’t accept no reason return or exchange, or because of personal preference. Please check clearly the products in your parcel, and if you do receive quality problem products, just contact us within 7 days after receipt, send the exact photos to show what problem is. After our designer confirm, we will go on the return or exchange procedure.
8.The color is shown differently because of different display and camera, and it’s not possible to make the dress to be completely the same like the advertisement picture as well as Aziz Max. Please take reference to our real photos of most styles.
9. The color is shown differently because of different display and camera, and it’s not possible to make the dress to be completely the same like the advertisement picture as well as Aziz Max. Please take reference to our real photos of most styles.
10. The order is not cancelable after the order was arranged, but if you really need to change, please contact us within 12 hours after the order processed.
11. We don’t cover the lost or stolen parcel by post service or by DHL which is authorized by receivor to leave at the front door, please offer a correct shipping address and don’t use PO Box address. Make sure you can accept the post service.
12. Any refund will be issued after the return parcel received in our warehouse or by your sales representative.
13. Any products must be returned in original condition. There will be 50% charge if it comes with perfume, lipstick, damage(return reason is not for damage ).