How can I track my order?
Orders usually ship within 2-7 business days. Once your order has been shipped, you will be able to look up your tracking number.

Why does my order status say ‘being processed’?
Orders usually ship within 2-7 business days. If it has been longer and there is still no update, please contact us at email support@wemebaby.com

Can I pay in my own currency?
Because we operate internationally, and can only process one currency through our payment processor, all transactions are processed in USD.

There is a currency selector on the site which can give you an estimate of the prices in your own currency. Once you proceed to the checkout, your shopping cart total will convert to USD.

The transaction will be processed in USD and converted to your own currency by your credit card company (or PayPal) according to the current exchange rate.

Can I still make changes to my order after I have placed it?
If you need to make a change to your order, please email us at support@wemebaby.com and we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.

I placed an order, can I still change my payment method?
Once the order is placed, you cannot change the payment method, so please carefully select your payment method when placing an order.

I had a discount code, but it was not applied to my order?
Discount codes are not applied automatically and need to be entered during the checkout process. You can use only one valid coupon code for each order.

Why do I get an error message when entering my billing information?
The billing address has to exactly match the address your card was issued under with your bank. Most often, the billing zip/postal code is not entered correctly. Please review all information closely and look for any typos. Also, try re-formatting the address in your billing information (eg. St versus Street).

Why did I not receive an order confirmation?
You should receive an email order confirmation shortly after you place your order. If you did not receive it, you may have misspelled your email address. Please email us at support@wemebaby.com and we will resend your confirmation to your correct email address.

I only received part of my order?
We ship items from multiple warehouses and as soon as they are available. If you have purchased multiple items, they may be sent separately.

How can I cancel my order?
If you need to cancel your order, please email us at support@wemebaby.com. If your order has not been shipped yet, it should not be a problem to cancel it. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.

How can I get more discounts?
Besides our seasonal promotions, Hazel & Bo offers several opportunities for additional savings. Keep your eyes open for ads containing discount codes and sign up for our newsletter. We regularly send out special offers to our valued customers.

Can I use multiple discount codes?
No, only one discount code can be used per order. If you have multiple discount codes they unfortunately cannot be combined. You may save discount codes for a later purchase if they do not have an expiry date.

Most discounts are valid on sales items and will discount the sales pricing displayed on the product page.

Shipping
How much is shipping?
We offer free shipping world wide for orders above $30.00 USD. Orders below $30.00 USD will be charged a flat shipping rate of $4.95.

How long is shipping time?
Depending on the destination, orders usually arrive within 10-30 business days. If your order hasn’t arrived within the estimated delivery time, please contact us at support@wemebaby.com.

Do you ship to PO boxes and APO addresses?
Yes, we ship orders to PO Boxes and APO addresses. However, there may be a delay in receiving your package.

Can I still change the shipping address after placing my order?
If you made a mistake entering your shipping address or want to make changes, please email us as soon as possible at support@wemebaby.com. If the order has not been shipped yet, we are happy to change it for you. If your order has already shipped, it is unlikely that we can do anything. We will need to wait until your package is returned to us and then resend it to your correct address.

Why has my tracking information not been updated?
If your tracking information is stuck on a ‘Pre-Shipment’ status or says it has just left the originating country, it is currently going through customs. Unfortunately, the tracking is not updated during this time. We don't have any influence on the process, however it usually only takes a few days. In rare cases, the customs process can take up to three weeks.

Where are you located?
Our company is located in BC, Canada, however in order to offer you the best prices possible, we ship all orders directly from our manufacturer in China instead of stocking them in Canada or the US and shipping them twice.

Refunds & Exchanges
What is your refund policy?
We have a 14-day return policy. Please find our full Refund Policy here.

I returned some items. When will I receive my refund?
Once we receive your return, it will be checked to make sure it is unused and in resellable condition. Your refund will be issued shortly after and processed by your bank within 2-3 business days. Refunds can only be issued to the same credit card or Paypal account used when making the purchase.

What if my order arrives incomplete, incorrect, damaged or defective?
Your happiness is our priority. In these special circumstances, please contact us at support@wemebaby.com and our team will help you with any problems.

Didn’t find what you were looking for? Contact us.